Storing your business data in the cloud does not guarantee it is safe from permanent loss. Many businesses operate under the misconception that moving their files to platforms like Microsoft 365 or Amazon Web Services means their data is automatically backed up and protected against any disaster. In fact, as highlighted in a recent HYCU presentation, "Customers assumed the vendor's uptime commitment covered their data. It never did." Most software service agreements only guaran...

App Logins Are Moving to Passkeys: How Sign-Ins Work in Real Life Logging into your work computer is getting much easier as major tech platforms shift away from traditional passwords. In our earlier introduction to passkeys, we looked at how this modern technology replaces passwords with paired digital keys. Now that major tech providers are making passkeys the default standard across everyday business tools, business owners often ask how the login process actually works on a normal workday...

Why We Ask You to Tell Us When We've Got It Wrong Most I.T. companies would rather you didn't complain. We welcome it. Let me explain. We want to know how you're doing and how we're doing, including the negative. Not because we enjoy hearing it. Because it's the fastest way we know to get better at what we do. The Dell Lesson Michael Dell built Dell Computers on exactly this principle. In the early days, instead of hiding from customer complaints, he chased them down. ...