There are times where a quick phone call to an experienced I.T. Consultant is all that is needed to get you working again, or at other times you may need onsite support.  Because each business is unique and each technical issue is different we offer a flexible range of Technical and Helpdesk Support options to ensure you have the most effective level of support for your I.T. systems when you need it.

Phone Technical Support

Call us when you need us!  All of our I.T. Consultants carry mobile phones.  Simply call the Loyal I.T. Solutions office on 02 4337 0700 and the first available consultant will get back to you in a timely manner.

Phone support is charged in 15 minute increments.  If we are on the phone for less than 10 minutes, your call is free.


Remote Technical Support

There are times when you need help but you or your team may not have the time or expertise to implement technical solutions over the phone.  With the use of Teamviewer* software, we can remotely and securely access your PC, laptop or network server to resolve technical issues without attending site.  This enables us to be responsive and get you back up and running as quickly as possible. Your IT Consultant will advise you when to Download Teamviewer.

*Teamviewer is a third party software product that securely allow us to remotely control your PC or laptop from anywhere in the world.

Helpdesk Support

When you need a technical helpdesk service for problems large or small Loyal I.T. Solutions has the answer.  We offer both onsite and offsite helpdesk support.  Here's how it works:

We will set up an email address (eg at your business and when issues arise all your team need do is send an email with details of the problem or request for support to your unique helpdesk email address.  The email account is monitored by our experienced I.T. Consultants who will respond to these requests in a timely manner usually at a regular (weekly, fortnightly or monthly) appointment, or straight away if urgent.

Our helpdesk support enables your team to easily deal with the day-to-day issues that arise with computer networks and I.T. systems so as to maximise productivity and reduce frustration and stress.

Call 02 4337 0700 now for Helpdesk Support tailored to your business needs.

Onsite Technical Support

Whether you need technical support on a regular or ad hoc basis we can come to your business and resolve your issues onsite. Perhaps you are experiencing technical difficulties or you may need your software upgraded.  Whatever the issue let our experienced team of I.T. Consultants become part of your team with onsite technical support.

Depending on the size of your business and your needs, we can offer a regular appointment or just call us on 02 4337 0700 when you need us. We have no lock in contracts, so use us as little or as much as you need.

The minimum onsite charge is ½ an hour with no call out fee for Central Coast businesses.   A call out fee of $75 applies for Sydney and Newcastle businesses.

For a quote or to find out more about how we can support you, your team and your business I.T. systems, Contact Loyal I.T. Solutions today.

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