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Loyal I.T. launches new ticket logging system

Posted by Michael Trimblett on 14 March 2016

Do you need to log a service or support ticket with us?  Have no time to speak to someone to log a ticket?  Have more information than what can be conveyed through a phone conversation?  Now you can log a call for help by simply emailing help@loyalit.com.au.  Our automated ticket logging system will automatically assign you a ticket number and notify our technicians that you need support.  No longer will you have to wait in a phone queue to log a support call.  Simply email your request for support and we will contact you back.  Of course, if you still prefer to speak to someone you can always call us on 02 4337 0700 and speak to Naomi or Anna who are always keen to take your call.

Author: Michael Trimblett
About: Michael has been in the information technology industry since 1998 and has a passion for everything technology. He has a technical background as a qualified network engineer and project manager and is committed to doing business in the I.T. industry ethically as prescribed by the Australian Computer Society's Code of Professional Conduct.
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Tags: Services

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help@loyalit.com.au

for enquiries or log a job.

The move was seamless thanks to Anthony. He did a great job so thank you so much. It is always good to involve someone who understands our business and I.T. requirements, so we were very lucky he was available. Please pass on a big thank you to Anthony he is lots of fun and efficient to boot!!...

Kylie Kelly
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