Apart from being known as the leading provider of I.T. solutions to businesses, Loyal I.T. Solutions are also a significant part of the local community. Our charitable commitment teamed with our employee's individual efforts are a constant reminder of how we act out the Loyal I.T. values.
To highlight these efforts, we will be bringing you a blog series for you to get to know the fabulous team that is Loyal I.T. Solutions. To kick things off, let's start with our first point of call...
If you have phoned in or visited our office, you will know Stef; Stef is our receptionist, administrator and co-ordinator. Apart from having a booming smile that comes over big time, even on the phone, she co-ordinates tickets, jobs and technician schedules to ensure customers' requirements are met. Stef came here from Germany a few years ago and we couldn't be happier that she chose an Aussie to spend her life with!
Stef genuinely values our clients and it shows with each and every customer interaction. "Customer Satisfaction is an important code of honour for me. Customer Service has always been the focus and benchmark for my career and with Loyal I.T, it's part of the fabric, so I am loving my work here. I love dealing with clients and with my colleagues and trying my best to keep customers happy".
Loyal I.T. staff have always enjoyed and prided themselves in being involved in community work and Stef is certainly no exception. In Germany, Stef worked with refugees for over 3 years. She was part of a team who organised play groups for children and worked with young adults on apprenticeship programs and activities groups. "I'm still in contact with some of those people and when they tell me they have finished their apprenticeship, gotten a drivers licence or found friends, it makes me incredible happy and proud".
Since relocating to Australia, Stef has been involved through various Loyal I.T. community programs including the Coast Shelter Sleepout (twice-raised over $1,000), donated clothes for women returning to work and given Plasma multiple times. We should also mention that Stef's other community project is their rescue dog Bailey, who since joining the Cameron household, has received plenty of love and attention and a well-needed education in manners.
Stef is expecting their first bub soon and will be temporarily off the air, which segues us into the next Loyal I.T. employee we would like to introduce you to:
Terri has recently joined Loyal I.T. to take on the Reception duties in Stef's absence.
Terri grew up in Epping but has been a solid fixture on the Central Coast since 1990. Her family have all grown up and moved away.
With previous experience in customer service, accounts and real estate, we are certain that Terri will fit right in to the Loyal I.T. mould "I try to exceed customer expectations by providing high-level communication and I'm not afraid to go above and beyond to ensure minimal disruption for clients and their business."
Terri is looking forward to getting involved in community work with Loyal I.T and is no stranger to supporting charities; she has previously done fundraisers with the Cancer Council and #rally4remedy where she raised approximately $1300.
We look forward to working with Terri - in and out of the office - over the next 12 months!
In our next Blog, we'll bring you two more of our fantastic staff members and let you in on a few interesting facts and features about their customer service ethos and community spirit.
|Posted in: Team News Community|
At Loyal I.T. Solutions, all staff are encouraged to get involved with our local community. It is one of the core values in our Code of Honour, and we have many initiatives for staff to dedicate time or resources to help support the community that supports us. Some of our initiatives include:
Every quarter, a number of staff on our team head down to the local Red Cross to donate blood or plasma. Plasma can be used in 18 different treatments, some of which are relied upon by the friends and family of staff at Loyal I.T. Solutions. This year we've gone hard on the plasma donations and already saved 15 lives with our efforts. Since our Business Development Manager Naomi McCahon started this initiative in 2016, the team has made 44 total donations of blood and plasma, saving over 130 lives.
The Million Star Sleepout is a one-night campout on a cold, starry night, to help raise funds and awareness for homelessness on the Central Coast. In 2018 we had six members of our team sleeping out at Glenworth Valley and we raised over $11,000 for Coast Shelter - all thanks to our generous clients, partners, and loved ones.
Once every month, we'll swap the collared shirts for hoodies and have casual Friday at the Loyal I.T. office. For staff to participate, they must donate a canned or non-perishable item to an ever-growing pile residing in our kitchen. Once there's a decent stockpile, we make the trek a few doors up and pass over all the goods to local housing organisation Coast Shelter for distribution.
Something you may not know about those who work in I.T. - we drink a LOT of Coca Cola! After seeing the large amount of cans and bottles making their way to the Loyal I.T. recycling bins, our technician Brendan Lewis saw the perfect opportunity to give back to our community. Brendan has set up multiple tubs in our staff kitchen to gather empty cans and bottles, and when full he drops them to a local Return & Earn collection point. The vouchers we receive from Return & Earn are then passed over to local homelessness organisation Coast Shelter. Since implementing this more than a year ago, we have raised over $180 in vouchers - which is a lot of Coke!
Domestic violence is unfortunately an all-too-common reality for many women here on the Central Coast, and those escaping violent situations may do so only with the clothes on their back. The Marilyn Project is a clothing drive arranged by the ladies at Loyal I.T. to pass on business-appropriate clothing to the women in our community who need it most. Whether it's for an interview, ongoing employment, or a rental inspection - The Marilyn Project empowers women with the right clothes for the job.
Loyal I.T. Solutions is happy to host a number of work experience students throughout the year, to help high school students gain an insight on what a career in I.T. is like. We partner with Youth Connections to coordinate Central Coast students to come and join Loyal I.T. for a week, working alongside our onsite technicians to get field experience and have a first-hand look at technical careers.
|Posted in: Team News Misc IT Community|
With more than 800 million users, the Windows 10 operating system has had a faster adoption rate than any other version of Windows. It has also recently been crowned as the most popular operating system for desktops, running on 44% of all computers across the globe.
Windows 10 has kept the familiarity of a classic Windows interface, while achieving major improvements in terms of security, efficiency, and performance. Market research company Forrester has put these claims to the test and discovered the following results:
With Windows 7 becoming end-of-life in January 2020, Microsoft recommend that any Windows 7 devices be replaced with Windows 10 machines in order to avoid security risks and other issues. As PCs originally built with Windows 7 are now running 10-year-old technology, Microsoft advise against installing the Windows 10 software onto these devices, as it can produce significant performance and/or compatability issues.
For more information regarding this announcement from Microsoft, please visit their information guide and FAQ.
You can also read our fact sheet to find out more about the potential risks involved with using Windows 7 devices past January 2020:
|Posted in: IT IT Consulting Networking Security Computer Software|
It's time to upgrade your Windows 2008 and/or 2011 servers. After years of declining support from Microsoft, there is now an official date of when these server operating systems will be classed as "end of life" and will no longer receive support.
Less than a year away, Microsoft are urging all businesses using these servers to upgrade to newer software (such as Windows Server 2019) by January 14, 2020. The following server operating systems will be affected by this change, and need to be upgraded before the January 2020 deadline:
Even if you have recently bought a new physical server, your business may still be affected, as your I.T. infrastructure could be relying on virtual servers that are running the 2008 and 2011 operating systems.
When operating systems are classed as end of life, security vulnerabilities and software bugs are no longer patched by Microsoft - which could leave your systems insecure, glitchy, and incompatible with many modern software programs.
Let's look at the risks your business could face by continuing to use an operating system once it has become end of life.
You may also like to read our other fact flyer sheets:
|Posted in: Security IT IT Consulting Networking Security|
As the saying goes, all good things must come to an end. Over the recent years, Microsoft has slowly been scaling back support for the Windows 7 operating system, but in January next year support will officially come to a close.
When Windows 7 becomes end of life on January 14 2020, security vulnerabilities and software bugs will no longer be patched by Microsoft - which could leave your machine insecure, glitchy, and incompatible with many modern software programs.
The easy answer is to upgrade to a Windows 10 machine. A great deal of individuals and enterprises on the Central Coast have already upgraded and are using Windows 10 like they knew nothing else ever existed. However, Net Applications reports that 37% of people are still hanging on to their Windows 7 machines, despite being surpassed by Windows 10 almost four years ago.
Does your desktop look like the above? If so, you could be running Windows 7.
While familiarity with your Windows 7 device can be hard to break, staying with the ten-year-old platform is not worth the risks it could bring in to your home or business.
Let's look at the risks involved when Windows 7 becomes end of life in January.
Windows 10 is a cleaner, modern version of the Windows 7 user interface albeit with more features.
The start menu follows the same logical sequence and has that familiarity, but there are added features such as the search bar which will activate a search across your hard drive files, control panel, and the Internet, helping you find what you need quickly.
Windows 10 has less inherent vulnerabilities than Windows 7, and the up-to-date support will keep you and your data protected. The Windows 10 software has improved stability and performance over Windows 7, and also has the Windows App Store, allowing you to download apps onto your PC, laptop, or Surface tablet just like you would on a smartphone.
Windows 10 comes pre-installed on nearly all new workstations and laptops, and has twice-annual updates that bring new features to the platform.
You may also like to read our fact flyer sheets:
|Posted in: Security IT IT Consulting Networking Security|
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