Managed Services: Proactive identification and rectification of issues to minimise down-time

Proactive identification and rectification of issues to minimise down-time

In a nutshell, that’s what we call Managed Services. Our proactive approach to maintaining your I.T. infrastructure ensures your systems are kept healthy, therefore avoiding unnecessary costs and downtime for your business. Your I.T. can be in our hands so you can do what you do best.

Managed Services provide you with peace of mind that your business is in good hands and our team is proactively monitoring and maintaining your servers, workstations, and I.T. infrastructure. With 24/7 management, you have assurance that you are being looked after at all times.

HOW DOES IT WORK?

As part of your Managed Services Support Agreement, Loyal I.T. supplies and installs a service agent that proactively scans and monitors your infrastructure, desktops, servers and devices 24 hours a day, 7 days a week to ensure your network runs as smoothly as possible at all times. If there are any failures or areas of concern our team is notified of potential issues before they affect your business. Optionally, we will send a monthly health check report flagging any issues that may require attention.

Another benefit is that Managed Services provides a minimum security standard that is being commonly called for by insurance companies for Cyber Security Insurance. Monitoring your workstation ticks this box.  You can state that your hardware is monitored and all security updates for both Windows and 3rd party software (Google Chrome, Adobe Reader) are updated to ensure your workstation / laptop is protected against all know vulnerabilities.

The real peace of mind with Managed Services comes from knowing it includes robust cybersecurity measures, such as firewalls, intrusion detection, and regular security updates. These safeguards protect your sensitive data and reduce the risk of breaches, with continuous monitoring and immediate response to emerging threats.

Loyal I.T. Solutions provides Premium and Essentials levels of Managed Services, with fees from as low as $35 per month per device.

A Managed Services Support Agreement allows us to identify and rectify issues before they happen.

Where to find more information

Loyal I.T. Solutions provides advice and implementation of the right solution for your needs. To find out more about how Managed Services can work for you, please contact Loyal I.T. Solutions at 02 4337 0700 or reception@loyalit.com.au.