What a Seattle Fish Market Taught Us About Great Customer Service Ensuring your customers feel genuinely looked after and your people enjoy coming to work is the foundation of a successful business. These two elements are more closely connected than you might think. And the answer to both can be found in an unlikely place: a fish market in Seattle, USA. The Pike Place Fish Market story This is a real story, and it is a good one. Back in 1986, John Yokoyama owned a fish market at Pike Plac...

Navigating the Dangers of AI: Why Human Review is Essential Artificial intelligence is a powerful tool that can save your team hours of work each week. Used every day, it can make a real difference to efficiency, provided you understand how it works and where its limits are. Trusting its output blindly, however, brings real security and operational risks. How AI actually works To understand the risks, it helps to know how the technology handles information. An AI chatbot does not "know" fa...

Taking the Headache out of Cyber Security Insurance Securing the right cyber insurance policy is no longer just a matter of signing a basic document. Insurance companies are increasingly requiring technical proof that your business data is locked down and secure before they will provide cover. We want to share a recent example of how we helped a client navigate these changing rules to keep their business safe and compliant. A Real World Requirement Recently, we worked with a client who ru...

Spotting the Fakes: How to Protect Your Business from Email and Invoice Scams Cybercriminals are increasingly mimicking trusted colleagues, suppliers, and brands to trick businesses out of their money. Every day, local businesses across the Central Coast rely on email to communicate with clients, process payments, and keep operations running smoothly. Sadly, bad actors know that email is a powerful channel, and they look to exploit it whenever possible. These scams, often called Business Em...

Say Goodbye to Passwords: Understanding the Shift to Passkeys Passwords and authenticators have protected our online accounts for years, but the technology world is shifting towards a much simpler and safer standard known as a passkey. If you have been hearing this term lately and feeling a little unsure about what it means, you are not alone. We have put together this introduction to explain exactly what passkeys are, how they work alongside your other security tools, and how they will make...

Driving for a Cause: How Team Sliding Bores Raised $11,000 for the Cancer Council Community spirit and a little bit of dirt can go a remarkably long way. At Loyal I.T. Solutions, we believe that supporting our community is just as important as keeping your business computers running smoothly. That is why we were absolutely thrilled to sponsor Team Sliding Bores, driven by Ian and Garth, for the 2026 Winter Shitbox Rally. Before they even hit the road, the boys brought their rally car to our...