Posted in Windows Update

Windows 10 crashing when printing due to March update

Posted by Michael Trimblett on 12 March 2021

Microsoft have done it again!

The March Windows Security Update released on March 9th is causing a "Blue Screen Of Death" when printing.  Some of the printer brands known to be affected, include Kyocera, Ricoh, Zebra and Dymo.  Clients of Loyal I.T. who are on a Managed Services Support Agreement (MSSA) will not be affected by this issue because we have blocked the roll out of this update before it can be deployed.  For more information about Loyal I.T.'s MSSA, please contact our office on 02 4337 0700.

For those not on Loyal I.T.'s MSSA, the Windows updates that are the cause of the issue are KB5000802 and KB5000808.  The only known fix at this point is to uninstall the update.  Due to Microsoft's patching policy, Windows will not allow you to decline an update, all you can do is delay it.  On Windows 10, if you go into Windows Update you can press the button to pause updates for 7 days:

You will then need to pause again next week and the week after because Microsoft are saying a fix will not be available until the April update (due for release on Tuesday April 6th).  We are hoping a release prior will fix the problem but there are no promises.

If you have the Blue Screen Of Death problem when printing, you will need to uninstall the update by going to the Installed Updates area in Windows 10, selecting the update KB5000802 and/or KB5000808 and press on Uninstall.

After restarting the computer, you will no longer be affected by this problem.

If you are unable to perform this task, Loyal I.T.'s friendly helpdesk will be more than happy to assist.  Give us a call on 02 4337 0700 and one of our techs will be able to perform the uninstall.

Posted in: Windows Computer Software Urgent Windows Update  

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