Introducing Enos Gagau

Posted by Michael Trimblett on 19 September 2016

With our technician Adam Moss leaving for a dream 7-week vacation to the United States, we have some pretty large shoes to fill.  Enter Mr. Enos Gagau.  Enos will be helping Peter on the helpdesk while Adam is overseas.
Enos has recently completed his Diploma of Telecommunications Network Engineering after graduating high school in Papua New Guinea.
Please join with us in welcoming Enos to our team.


Posted in: Team News Misc  

The Gang Sleeps Out For Coast Shelter

Posted by Michael Trimblett on 31 August 2016

It was a dark and stormy night...  Well, it was dark and there was rain, but it was hardly a dreary evening.  With live music, a reptile show and catering by Julie's Place, the volunteer homeless-for-the-night couldn't have had it better.

Loyal I.T.'s contingent of sleepers included Naomi, Raewyn, Peter, Brendan L, Brendan C (ex-employee), Michael T, Michael G and Julie Goodwin.  The night consisted of sitting around the park bench playing cards, some of us found warmth in a warm cup of soup or in the bottle of Jim Beam.  Others warmed themselves by the glow of their mobile phones as they played Pokemon Go.

After the reptile show had been and gone, we had the opportunity to have a group photo with a Harley Davidson and a big snake.  Can you tell from this photo which two of the group did not want anything to do with the snake?

Once the festivities were over we were left to our own devices.  Some took a self-guided tour of the reptile and snake exhibition.

Others retreated back to the park bench for more card games until the early hours of Saturday morning.  When we decided to call it a night, the hard part began.  Finding a semi-comfortable patch of dirt to sleep on. This was as cushy at it got.  It didn't help when at about 4am the sky opened up and those without coverings were awoken.

Brendan made some new friends when packing up in the morning.

Thank you to everyone who supported the Zoo and Snooze this year.  The grand total contributed by Loyal I.T.'s group alone was over $9600!

We all look forward to doing it all again next year.







Posted in: Misc Coast Shelter Zoo & Snooze Funrdraiser  

The Gang Gives Blood

Posted by Michael Trimblett on 28 July 2016
The Gang Gives Blood

Hot on the heels of Naomi's effort in giving blood back in April, Naomi has inspired both Michaels to accompany her in giving blood in July.

Not ones to say no to a challenge especially when it is helping the community, it was however met with some trepidation due to the size of the needles involved.  With Naomi taking the lead, both Michael's manned up enough to shake off their enetophobia, roll up the sleeve and squeeze out some life-giving elixir all for the betterment of other people.  Yes, I might be overstating it a little but, for anyone who has given blood for the first time, these are the thoughts that go racing through your mind.  Sitting in the chair, rolling up the sleeve and grasping the squeezy toy designed to improve blood flow, and mumbling the mantra of "this won't hurt", "it's for a good cause" and "we're saving lives", when suddenly the blood gathering machine starts beeping... and it's over.  Was that all?  Did the needle go in?  I don't even feel light headed!  Leaving the chair and walking in slow motion like the end of an action movie, I spy the recovery area with any number of complimentary sugary treats.  Big cookies, milkshakes, juices and lollies amongst other delicious snacks.  We all gathered in the recovery room where we recuperated satisfied in the knowledge we have just saved 9 lives.


In October, we will roll up the sleeve and give blood again, hopefully with more Loyal I.T. volunteers in tow.  Follow Loyal I.T.'s progress here.



Posted in: Misc  

How to tell a fake email from real

Posted by Michael Trimblett on 1 July 2016
How to tell a fake email from real

How to tell a fake email from real

With Cryptolocker and its clones still infecting businesses, the best way to thwart hackers and scammers is to be aware and alert.  Email used to be a relative safehaven but with the advent of these ransomware products, email has turned into a hostile environment.  So how do you tell what is a legitimate email and what isn't?  Here are 4 tips to help you prevent getting infected:

1. Always be suspicious of unsolicited email.

The internet is a hostile place and scammers are looking to take advantage of people's trusting nature.  Expecting your antivirus and/or antispam product to remove all malicious email is a fools paradise.  Your antispam or antivirus product is probably removing most infected email so the fact something made it through lulls you into a false sense of securtiy.  Always have your shields up and trust no one.


2. Check that email address is from a legitimate source.

For example, the a recent AGL bill email I received had what appeared to be the AGL Energy billing department as the sender.  You would expect AGL to have the website or something similar, but if you look at the email address from which I received the bill, it actually came from an Italian company, not AGL!

AGL Email Address


3. If you are invited to click on a link within the email, make sure it is from a legitimate source.

If you hover your mouse over the link you will see the address it will take you to.  If it is an unexpected address, do not click on the link.  In this case shown below, I would expect to see the link go to, instead it will send me to  What is  Probably a crypto ransomware.  Hackers can be very crafty when it comes to disguising their links within email often changing a single letter in the domain name.  For example, could become and you may not even notice the difference until it's too late.  The rule of thumb is NEVER click a link or open an attachment in an unsolicited email.  And I mean NEVER!!  If you have a bill due for payment and you received this information via an email, do not click the link or open the attachment.  Instead visit the website manually to check the status of your bill/account.  Going to the website and checking manually is a pain but it is far less painful than having to recover from a crytpo ransomware attack.

AGL Link

4. If in doubt, chuck it out.  Press the delete key and avoid being hacked!

We hope these simple tips help you manage your email better and allow you to make the correct decision when deciding whether to click on a link in an email.

Posted in: Security  

Zoo and Snooze 2016

Posted by Michael Trimblett on 16 June 2016
Zoo and Snooze 2016

It's that time of year again.  On Friday August 5th, select members of the Loyal I.T. team are giving up their bed for the night and sleeping on the cold hard ground all to raise funds for Coast Shelter.  Coast Shelter is a not-for-profit charity based on the NSW Central Coast which provides accommodation and support programs for people who are homeless or at risk of homelessness.

Held every year in the middle of Winter up at the Reptile Park at Somersby, it has 2 main aims. They are to raise funds and to raise awareness through the business community, of the issues surrounding homelessness on the Central Coast of NSW.  Due to overwhelming support in the past few years, this year Coast Shelter has raised the bar and aims to raise over $100,000.

We're not asking you to give up your bed, all we are asking for is a small donation.  Please give to the team here.  The team members on Team Loyal are Michael Goodwin, Michael Trimblett, Raewyn Carter, Naomi McCahon and former team member Brendan Cairns.  You can choose to give individually or to the team.

We thank you for your support.


Posted in: Coast Shelter Zoo & Snooze Funrdraiser  

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